A 7-day confidence guarantee with a clear usage boundary.

Initial purchases qualify when both conditions are met.

An initial AEGIS purchase is eligible for a full refund when the request is received within 7 calendar days of the purchase date and fewer than two full-format mock sets have been completed.

The confidence guarantee is limited to one guaranteed refund per person or account. The completed-mock boundary applies across the purchased access and prevents complete consumption of the original digital library followed by a refund.

Duplicate charges and verified access failures are corrected.

Duplicate charges and a verified inability to access the purchased service will be investigated and corrected regardless of completed-mock usage. AEGIS may first attempt an immediate access repair when that fully resolves the problem.

A refund can be delayed or denied when a payment is under fraud, chargeback, identity, or account-ownership review, or when the request contains materially inaccurate information.

Cancellation stops renewal; it is not an automatic refund.

Canceling Complete Monthly or Complete Annual through the Stripe customer portal prevents the next renewal. Access continues through the already-paid billing term. Exam Pass is a one-time purchase and does not renew.

Canceling after a renewal does not by itself reverse the renewal charge. A separate refund request must satisfy this policy or another right that applies under law.

Submit the details needed to verify the purchase.

Use AEGIS Support and include the purchase date, plan name, Stripe charge or invoice reference, completed full-format mock count, account email, and a short reason. Do not send payment-card numbers, passwords, or authentication codes.

The support assistant can explain this policy and assemble a case summary, but it cannot approve a refund or alter billing. Approved refunds are returned through Stripe to the original payment method; bank processing time can vary.

Mandatory consumer rights still apply.

This policy does not limit a refund, cancellation, or other remedy that applicable law requires and does not alter Stripe’s handling of unauthorized transactions or card-network disputes.